Backup data

Sorry all for urgent close website, I can't help anything because my account was terminated too.

Trust me, I was pained with this situation, I don't blame hostnine (it's his work) but time that I want more to fix all of its.

Sorry again and thank you for some people that understand & don't blame me, I 'm not good in English language, thank you from my hearth.

For backup your exists data, please contact support@hostnine.com

Write for your account ID, ip address or website.

Last appeal

Dear Alex J.,

Thank you for your kindness about 3 days prior terminates notification. I do absolute understand your reason. The transfer progress will begin as soon as possible. All customers data transfer progress would be done within 3 days time frame. However, It may be possible that some of my customer accounts transfer progress may not be done within a time frame and need some more time. I would prefer to avoid the customer data lost at all cost if possible. I beg you for these if possible.

1. If some accounts are in transferring progress when the time has reached. Could you please pending deletion on those accounts? Please consider them case by case if possible. Those data is important for them and they do not want to lost a bit. I just asking for a little more time expansion until the transfer progress completed only.
2. If you have to delete those accounts really. Could you please get their data backed up? You may consider to keep them within a time frame you specified so my customer could get their data back before any deletion proceed.

Looking forward to hearing from you.

Best Regards,

Alongkorn S.

===> reply

1. Delete the accounts as they are moved. And if you neeed more time we will see some accounts will. But make sure you delete so we can see them being moved.


2. We will not delete accounts until your done.




Regards,
Alex Jankuv
Hostnine Support

*********Important Links************
Helpdesk: http://support.hostnine.com/
Blog: http://www.hostnine.com/blog/
Forums: http://forums.hostnine.com/

Refund

For refund issue, please send your detail

- transaction ID

- amount that you want to refund

- your paypal

Send to: seohost10@gmail.com

Thank you

Full conversation

Conversation

Alex S.

Posted On: 30 Sep 2009 08:02 PM

Hello,

I 'm your mid-level reseller for 6-7 months, use WHMCS, start hosting business at www.seohost10.com and have ~200 customers.

I create cPanel account about 1,000 and use disk for 30GB, please review my account for this:

- Am I use resource over limit?

- What is wrong on my hosting site?

- Have you any suggestion or comment?

- Am I pay more for my business together with you?

Thanks for your kindly.

Alongkorn S.

Nick H.

Posted On: 30 Sep 2009 09:13 PM

Hello,

You are still within your limits.

Regards,

Nick H.

Billing Manager

HostNine LLC

** Follow HostNine on Twitter at http://www.twitter.com/hostnine **

Alex S.

Posted On: 30 Sep 2009 11:40 PM

Thank you for your reply.

Due Ticket ID: EMY-764951

With respect, you said "You are still within your limits." but Alex J. said that he will terminate my reseller account at Monday.

Due to abuse issue in 1 account, the abuse issue not me -- it's my hosting's customer, I can terminate it for abuse issue but not whole all account, and I don't know why he 'll do this.

I have TOS in my site, it's same in your HostNine http://seohost10.com/terms-condition.php

I can forge to terminate site that wrong.

I build this site for half of year and try hard to promote them, SEO, PPC, paid for much more.

I get my customer only small site, limit disk usage only 1GB, try to save your server because of it's share with other, I respected.

I have 150+ customers that I need to take care of and I don't want to retired.

I can pay more or upgrade for more resource usage that my hosting business used.

I want to running my business partner with you for next long time, can you guarantee that Alex J. 'll not terminate my account?

Thanks you for your kindly,

Alongkorn S.

///////////////

Conversation

Alex S.

Posted On: 29 Sep 2009 10:54 PM

Hello support,

Would you please check this account for my customer.

It was suspended.

Thank you,

Alex S.

Alex J.

Posted On: 30 Sep 2009 09:22 AM

Ok this is the last account. You need to move your reseller account ASAP we no longer wish to host you. Your accounts are nothing but trouble here.

Regards,

Alex Jankuv

Hostnine Support

*********Important Links************

Helpdesk: http://support.hostnine.com/

Blog: http://www.hostnine.com/blog/

Forums: http://forums.hostnine.com/

**********************************

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--------------------------------------------------------------------------

To help improve our customer service, please take a short survey regarding this ticket by visiting this link: http://www.hostnine.com/survey/

Alex S.

Posted On: 30 Sep 2009 10:32 AM

Hi,

What is you mean "You need to move your reseller account ASAP we no longer

wish to host you. Your accounts are nothing but trouble here."

account ip628 is my customer and I 'm not affiliate or any thing with him.

I have 100+ customer under my reseller, I should upgrade to top level?

or stop create new cPanel account?

what is the solution for this trouble?

Please explain to me.

Thanks,

Alex

2009/9/30 HostNine Abuse & Policy Enforcement Department

> Ok this is the last account. You need to move your reseller account ASAP we

> no longer wish to host you. Your accounts are nothing but trouble here.

>

>

>

>

>

>

> Regards,

> Alex Jankuv

> Hostnine Support

>

> *********Important Links************

> Helpdesk: http://support.hostnine.com/

> Blog: http://www.hostnine.com/blog/

> Forums: http://forums.hostnine.com/

> **********************************

>

> ** Follow HostNine on Twitter at http://www.twitter.com/hostnine **

>

> Please look at the forums before submitting a ticket for your site being

> down. http://forums.hostnine.com/forumdisplay.php?f=11

> --------------------------------------------------------------------------

>

> To help improve our customer service, please take a short survey regarding

> this ticket by visiting this link: http://www.hostnine.com/survey/

>

>

> Ticket Details

> Ticket ID: EMY-764951

> Department: Abuse

> Priority: Normal

> Status: On Hold

>

Alex J.

Posted On: 30 Sep 2009 10:42 AM

http://node49.myserverhosts.com/cpmove-ip628.tar.gz

You have until monday to move all your accounts. These have been nothing but issues for us.

Regards,

Alex Jankuv

Hostnine Support

*********Important Links************

Helpdesk: http://support.hostnine.com/

Blog: http://www.hostnine.com/blog/

Forums: http://forums.hostnine.com/

**********************************

** Follow HostNine on Twitter at http://www.twitter.com/hostnine **

Please look at the forums before submitting a ticket for your site being down. http://forums.hostnine.com/forumdisplay.php?f=11

--------------------------------------------------------------------------

To help improve our customer service, please take a short survey regarding this ticket by visiting this link: http://www.hostnine.com/survey/

Alex S.

Posted On: 30 Sep 2009 10:46 AM

Could you please chat with me here: http://seohost10.com/ click livechat

I 'll waiting.

Regards,

Alex

2009/9/30 HostNine Abuse & Policy Enforcement Department

> http://node49.myserverhosts.com/cpmove-ip628.tar.gz

>

>

> You have until monday to move all your accounts. These have been nothing

> but issues for us.

>

>

>

>

>

> Regards,

> Alex Jankuv

> Hostnine Support

>

> *********Important Links************

> Helpdesk: http://support.hostnine.com/

> Blog: http://www.hostnine.com/blog/

> Forums: http://forums.hostnine.com/

> **********************************

>

> ** Follow HostNine on Twitter at http://www.twitter.com/hostnine **

>

> Please look at the forums before submitting a ticket for your site being

> down. http://forums.hostnine.com/forumdisplay.php?f=11

> --------------------------------------------------------------------------

>

> To help improve our customer service, please take a short survey regarding

> this ticket by visiting this link: http://www.hostnine.com/survey/

>

>

> Ticket Details

> Ticket ID: EMY-764951

> Department: Abuse

> Priority: Normal

> Status: On Hold

>

Alex J.

Posted On: 30 Sep 2009 01:11 PM

No this is abuse. You have until Monday to move. Your sites are causing our company more then your account is worth.

Regards,

Alex Jankuv

Hostnine Support

*********Important Links************

Helpdesk: http://support.hostnine.com/

Blog: http://www.hostnine.com/blog/

Forums: http://forums.hostnine.com/

**********************************

** Follow HostNine on Twitter at http://www.twitter.com/hostnine **

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--------------------------------------------------------------------------

To help improve our customer service, please take a short survey regarding this ticket by visiting this link: http://www.hostnine.com/survey/

Nick H.

Posted On: 30 Sep 2009 11:42 PM

You are not being terminated due to overusing your limits. You are being terminated because nearly every account you setup has abuse issues.

I really do not appreciate you trying to contradict other staff members by asking questions having nothing to do with the reason you are being terminated.

If this is attempted again we will move the termination date up.

You have until Monday to remove your data as Alex instructed you to do so.

Regards,

Nick H.

Billing Manager

HostNine LLC

** Follow HostNine on Twitter at http://www.twitter.com/hostnine **

Alex S.

Posted On: 30 Sep 2009 11:44 PM

It's all complain to Alex J.

http://www.complaintsboard.com/complaints/unprofessional-conduct-c191293.html#c327136

http://www.webhostingtalk.com/showthread.php?t=687825

http://board.mypersianforum.com/archive/index.php/t-417683.html

Nick H.

Posted On: 30 Sep 2009 11:46 PM

Alex works hard to ensure that our servers are not used for abusive natures. Your clients have caused our company nothing but trouble, and cost us more in admin time than you pay us. Due to the extreme amount of abuse cases the only way we'd consider keeping your account is if you paid us a $25 fee every time your customers violate our TOS.

Regards,

Nick H.

Billing Manager

HostNine LLC

** Follow HostNine on Twitter at http://www.twitter.com/hostnine **

Alex S.

Posted On: 30 Sep 2009 11:50 PM

He not tell me what is abuse issue that wrong.

Please let's time to me about 2 weeks for call all of my customer, I need to refund them before terminated.

Nick H.

Posted On: 30 Sep 2009 11:52 PM

No. Monday is the deadline and that will not be extended.

Regards,

Nick H.

Billing Manager

HostNine LLC

** Follow HostNine on Twitter at http://www.twitter.com/hostnine **

Alex S.

Posted On: 30 Sep 2009 11:55 PM

OK, I can pay $25 each, I 'll try to cancel customer that violent your TOS until all.

Billing me, give me a time.

Regards,

AlongkornS.

Alex S.

Posted On: 01 Oct 2009 12:15 AM

Can I move all account to dedicated server?

Alex J.

Posted On: 01 Oct 2009 09:32 AM

Dedicated server is fine. This way if you crash it it's your own server not ours.

Regards,

Alex Jankuv

Hostnine Support

*********Important Links************

Helpdesk: http://support.hostnine.com/

Blog: http://www.hostnine.com/blog/

Forums: http://forums.hostnine.com/

**********************************

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--------------------------------------------------------------------------

To help improve our customer service, please take a short survey regarding this ticket by visiting this link: http://www.hostnine.com/survey/

Alex S.

Posted On: 01 Oct 2009 10:07 AM

Can you install cPanel and move all account to Dedicate server?

If server crash, I will manage it with myself.

2009/10/1 HostNine Abuse & Policy Enforcement Department

> Dedicated server is fine. This way if you crash it it's your own server not

> ours.

>

>

>

>

> Regards,

> Alex Jankuv

> Hostnine Support

>

> *********Important Links************

> Helpdesk: http://support.hostnine.com/

> Blog: http://www.hostnine.com/blog/

> Forums: http://forums.hostnine.com/

> **********************************

>

> ** Follow HostNine on Twitter at http://www.twitter.com/hostnine **

>

> Please look at the forums before submitting a ticket for your site being

> down. http://forums.hostnine.com/forumdisplay.php?f=11

> --------------------------------------------------------------------------

>

> To help improve our customer service, please take a short survey regarding

> this ticket by visiting this link: http://www.hostnine.com/survey/

>

>

> Ticket Details

> Ticket ID: HSC-149356

> Department: Abuse

> Priority: Normal

> Status: On Hold

>

Alex J.

Posted On: 01 Oct 2009 10:27 AM

We won't move all of these account's no.

This account has already caused us more money then it's worth.

Regards,

Alex Jankuv

Hostnine Support

Conversation on 30 Sep 2009

Conversation

Posted On: 29 Sep 2009 10:54 PM

Hello support,

Would you please check this account for my customer.

It was suspended.

Thank you,

Alex S.

Alex J.

Posted On: 30 Sep 2009 09:22 AM

Ok this is the last account. You need to move your reseller account ASAP we no longer wish to host you. Your accounts are nothing but trouble here.

Regards,

Alex Jankuv

Hostnine Support

*********Important Links************

Helpdesk: http://support.hostnine.com/

Blog: http://www.hostnine.com/blog/

Forums: http://forums.hostnine.com/

**********************************

** Follow HostNine on Twitter at http://www.twitter.com/hostnine **

Please look at the forums before submitting a ticket for your site being down. http://forums.hostnine.com/forumdisplay.php?f=11

--------------------------------------------------------------------------

To help improve our customer service, please take a short survey regarding this ticket by visiting this link: http://www.hostnine.com/survey/

Alex S.

Posted On: 30 Sep 2009 10:32 AM

Hi,

What is you mean "You need to move your reseller account ASAP we no longer

wish to host you. Your accounts are nothing but trouble here."

account ip628 is my customer and I 'm not affiliate or any thing with him.

I have 100+ customer under my reseller, I should upgrade to top level?

or stop create new cPanel account?

what is the solution for this trouble?

Please explain to me.

Thanks,

Alex

2009/9/30 HostNine Abuse & Policy Enforcement Department

> Ok this is the last account. You need to move your reseller account ASAP we

> no longer wish to host you. Your accounts are nothing but trouble here.

>

>

>

>

>

>

> Regards,

> Alex Jankuv

> Hostnine Support

>

> *********Important Links************

> Helpdesk: http://support.hostnine.com/

> Blog: http://www.hostnine.com/blog/

> Forums: http://forums.hostnine.com/

> **********************************

>

> ** Follow HostNine on Twitter at http://www.twitter.com/hostnine **

>

> Please look at the forums before submitting a ticket for your site being

> down. http://forums.hostnine.com/forumdisplay.php?f=11

> --------------------------------------------------------------------------

>

> To help improve our customer service, please take a short survey regarding

> this ticket by visiting this link: http://www.hostnine.com/survey/

>

>

> Ticket Details

> Ticket ID: EMY-764951

> Department: Abuse

> Priority: Normal

> Status: On Hold

>

Alex J.

Posted On: 30 Sep 2009 10:42 AM

http://node49.myserverhosts.com/cpmove-ip628.tar.gz

You have until monday to move all your accounts. These have been nothing but issues for us.

Regards,

Alex Jankuv

Hostnine Support

*********Important Links************

Helpdesk: http://support.hostnine.com/

Blog: http://www.hostnine.com/blog/

Forums: http://forums.hostnine.com/

**********************************

** Follow HostNine on Twitter at http://www.twitter.com/hostnine **

Please look at the forums before submitting a ticket for your site being down. http://forums.hostnine.com/forumdisplay.php?f=11

--------------------------------------------------------------------------

To help improve our customer service, please take a short survey regarding this ticket by visiting this link: http://www.hostnine.com/survey/

Alex S.

Posted On: 30 Sep 2009 10:46 AM

Could you please chat with me here: http://seohost10.com/ click livechat

I 'll waiting.

Regards,

Alex

2009/9/30 HostNine Abuse & Policy Enforcement Department

> http://node49.myserverhosts.com/cpmove-ip628.tar.gz

>

>

> You have until monday to move all your accounts. These have been nothing

> but issues for us.

>

>

>

>

>

> Regards,

> Alex Jankuv

> Hostnine Support

>

> *********Important Links************

> Helpdesk: http://support.hostnine.com/

> Blog: http://www.hostnine.com/blog/

> Forums: http://forums.hostnine.com/

> **********************************

>

> ** Follow HostNine on Twitter at http://www.twitter.com/hostnine **

>

> Please look at the forums before submitting a ticket for your site being

> down. http://forums.hostnine.com/forumdisplay.php?f=11

> --------------------------------------------------------------------------

>

> To help improve our customer service, please take a short survey regarding

> this ticket by visiting this link: http://www.hostnine.com/survey/

>

>

> Ticket Details

> Ticket ID: EMY-764951

> Department: Abuse

> Priority: Normal

> Status: On Hold

>

Alex J.

Posted On: 30 Sep 2009 01:11 PM

No this is abuse. You have until Monday to move. Your sites are causing our company more then your account is worth.

Regards,

Alex Jankuv

Hostnine Support

*********Important Links************

Helpdesk: http://support.hostnine.com/

Blog: http://www.hostnine.com/blog/

Forums: http://forums.hostnine.com/

**********************************

** Follow HostNine on Twitter at http://www.twitter.com/hostnine **

Please look at the forums before submitting a ticket for your site being down. http://forums.hostnine.com/forumdisplay.php?f=11

--------------------------------------------------------------------------

To help improve our customer service, please take a short survey regarding this ticket by visiting this link: http://www.hostnine.com/survey/

In case to contact directly to provider

Dear Valued Customer,

After October 5, 2009 or in case to contact directly to our provider, please contact to Alex Jankuv at support@hostnine.com

http://www.hostnine.com/contact-us/

You may offer to:

- Register with reseller account and ask he to move your data

- Contact to back up all files to download

HostNine.com chose to terminate our contract.

Dear Valued Customers,

I am regretting to inform you that our web hosting provider – (HostNine.com) – chose to terminate our contract. This termination would be effected on October 5, 2009. We would suggest you to get your data backed up as soon as possible before that given time.

We will give refunds to customers in case:

1. Full refunds to customers whom pay after November 20, 2009.
2. Pro-rated refunds to customer whom pay annually, semi-annually, 3 months

Thank you for your acknowledge and apologize for any inconveniences that might cause you.

Regards,

Alex S.