Conversation
Alex S.
Posted On: 30 Sep 2009 08:02 PM
Hello,
I 'm your mid-level reseller for 6-7 months, use WHMCS, start hosting business at www.seohost10.com and have ~200 customers.
I create cPanel account about 1,000 and use disk for 30GB, please review my account for this:
- Am I use resource over limit?
- What is wrong on my hosting site?
- Have you any suggestion or comment?
- Am I pay more for my business together with you?
Thanks for your kindly.
Alongkorn S.
Nick H.
Posted On: 30 Sep 2009 09:13 PM
Hello,
You are still within your limits.
Regards,
Nick H.
Billing Manager
HostNine LLC
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Alex S.
Posted On: 30 Sep 2009 11:40 PM
Thank you for your reply.
Due Ticket ID: EMY-764951
With respect, you said "You are still within your limits." but Alex J. said that he will terminate my reseller account at Monday.
Due to abuse issue in 1 account, the abuse issue not me -- it's my hosting's customer, I can terminate it for abuse issue but not whole all account, and I don't know why he 'll do this.
I have TOS in my site, it's same in your HostNine http://seohost10.com/terms-condition.php
I can forge to terminate site that wrong.
I build this site for half of year and try hard to promote them, SEO, PPC, paid for much more.
I get my customer only small site, limit disk usage only 1GB, try to save your server because of it's share with other, I respected.
I have 150+ customers that I need to take care of and I don't want to retired.
I can pay more or upgrade for more resource usage that my hosting business used.
I want to running my business partner with you for next long time, can you guarantee that Alex J. 'll not terminate my account?
Thanks you for your kindly,
Alongkorn S.
///////////////
Conversation
Alex S.
Posted On: 29 Sep 2009 10:54 PM
Hello support,
Would you please check this account for my customer.
It was suspended.
Thank you,
Alex S.
Alex J.
Posted On: 30 Sep 2009 09:22 AM
Ok this is the last account. You need to move your reseller account ASAP we no longer wish to host you. Your accounts are nothing but trouble here.
Regards,
Alex Jankuv
Hostnine Support
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Blog: http://www.hostnine.com/blog/
Forums: http://forums.hostnine.com/
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Alex S.
Posted On: 30 Sep 2009 10:32 AM
Hi,
What is you mean "You need to move your reseller account ASAP we no longer
wish to host you. Your accounts are nothing but trouble here."
account ip628 is my customer and I 'm not affiliate or any thing with him.
I have 100+ customer under my reseller, I should upgrade to top level?
or stop create new cPanel account?
what is the solution for this trouble?
Please explain to me.
Thanks,
Alex
2009/9/30 HostNine Abuse & Policy Enforcement Department
> Ok this is the last account. You need to move your reseller account ASAP we
> no longer wish to host you. Your accounts are nothing but trouble here.
>
>
>
>
>
>
> Regards,
> Alex Jankuv
> Hostnine Support
>
> *********Important Links************
> Helpdesk: http://support.hostnine.com/
> Blog: http://www.hostnine.com/blog/
> Forums: http://forums.hostnine.com/
> **********************************
>
> ** Follow HostNine on Twitter at http://www.twitter.com/hostnine **
>
> Please look at the forums before submitting a ticket for your site being
> down. http://forums.hostnine.com/forumdisplay.php?f=11
> --------------------------------------------------------------------------
>
> To help improve our customer service, please take a short survey regarding
> this ticket by visiting this link: http://www.hostnine.com/survey/
>
>
> Ticket Details
> Ticket ID: EMY-764951
> Department: Abuse
> Priority: Normal
> Status: On Hold
>
Alex J.
Posted On: 30 Sep 2009 10:42 AM
http://node49.myserverhosts.com/cpmove-ip628.tar.gz
You have until monday to move all your accounts. These have been nothing but issues for us.
Regards,
Alex Jankuv
Hostnine Support
*********Important Links************
Helpdesk: http://support.hostnine.com/
Blog: http://www.hostnine.com/blog/
Forums: http://forums.hostnine.com/
**********************************
** Follow HostNine on Twitter at http://www.twitter.com/hostnine **
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--------------------------------------------------------------------------
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Alex S.
Posted On: 30 Sep 2009 10:46 AM
Could you please chat with me here: http://seohost10.com/ click livechat
I 'll waiting.
Regards,
Alex
2009/9/30 HostNine Abuse & Policy Enforcement Department
> http://node49.myserverhosts.com/cpmove-ip628.tar.gz
>
>
> You have until monday to move all your accounts. These have been nothing
> but issues for us.
>
>
>
>
>
> Regards,
> Alex Jankuv
> Hostnine Support
>
> *********Important Links************
> Helpdesk: http://support.hostnine.com/
> Blog: http://www.hostnine.com/blog/
> Forums: http://forums.hostnine.com/
> **********************************
>
> ** Follow HostNine on Twitter at http://www.twitter.com/hostnine **
>
> Please look at the forums before submitting a ticket for your site being
> down. http://forums.hostnine.com/forumdisplay.php?f=11
> --------------------------------------------------------------------------
>
> To help improve our customer service, please take a short survey regarding
> this ticket by visiting this link: http://www.hostnine.com/survey/
>
>
> Ticket Details
> Ticket ID: EMY-764951
> Department: Abuse
> Priority: Normal
> Status: On Hold
>
Alex J.
Posted On: 30 Sep 2009 01:11 PM
No this is abuse. You have until Monday to move. Your sites are causing our company more then your account is worth.
Regards,
Alex Jankuv
Hostnine Support
*********Important Links************
Helpdesk: http://support.hostnine.com/
Blog: http://www.hostnine.com/blog/
Forums: http://forums.hostnine.com/
**********************************
** Follow HostNine on Twitter at http://www.twitter.com/hostnine **
Please look at the forums before submitting a ticket for your site being down. http://forums.hostnine.com/forumdisplay.php?f=11
--------------------------------------------------------------------------
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Nick H.
Posted On: 30 Sep 2009 11:42 PM
You are not being terminated due to overusing your limits. You are being terminated because nearly every account you setup has abuse issues.
I really do not appreciate you trying to contradict other staff members by asking questions having nothing to do with the reason you are being terminated.
If this is attempted again we will move the termination date up.
You have until Monday to remove your data as Alex instructed you to do so.
Regards,
Nick H.
Billing Manager
HostNine LLC
** Follow HostNine on Twitter at http://www.twitter.com/hostnine **
Alex S.
Posted On: 30 Sep 2009 11:44 PM
It's all complain to Alex J.
http://www.complaintsboard.com/complaints/unprofessional-conduct-c191293.html#c327136
http://www.webhostingtalk.com/showthread.php?t=687825
http://board.mypersianforum.com/archive/index.php/t-417683.html
Nick H.
Posted On: 30 Sep 2009 11:46 PM
Alex works hard to ensure that our servers are not used for abusive natures. Your clients have caused our company nothing but trouble, and cost us more in admin time than you pay us. Due to the extreme amount of abuse cases the only way we'd consider keeping your account is if you paid us a $25 fee every time your customers violate our TOS.
Regards,
Nick H.
Billing Manager
HostNine LLC
** Follow HostNine on Twitter at http://www.twitter.com/hostnine **
Alex S.
Posted On: 30 Sep 2009 11:50 PM
He not tell me what is abuse issue that wrong.
Please let's time to me about 2 weeks for call all of my customer, I need to refund them before terminated.
Nick H.
Posted On: 30 Sep 2009 11:52 PM
No. Monday is the deadline and that will not be extended.
Regards,
Nick H.
Billing Manager
HostNine LLC
** Follow HostNine on Twitter at http://www.twitter.com/hostnine **
Alex S.
Posted On: 30 Sep 2009 11:55 PM
OK, I can pay $25 each, I 'll try to cancel customer that violent your TOS until all.
Billing me, give me a time.
Regards,
AlongkornS.
Alex S.
Posted On: 01 Oct 2009 12:15 AM
Can I move all account to dedicated server?
Alex J.
Posted On: 01 Oct 2009 09:32 AM
Dedicated server is fine. This way if you crash it it's your own server not ours.
Regards,
Alex Jankuv
Hostnine Support
*********Important Links************
Helpdesk: http://support.hostnine.com/
Blog: http://www.hostnine.com/blog/
Forums: http://forums.hostnine.com/
**********************************
** Follow HostNine on Twitter at http://www.twitter.com/hostnine **
Please look at the forums before submitting a ticket for your site being down. http://forums.hostnine.com/forumdisplay.php?f=11
--------------------------------------------------------------------------
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Alex S.
Posted On: 01 Oct 2009 10:07 AM
Can you install cPanel and move all account to Dedicate server?
If server crash, I will manage it with myself.
2009/10/1 HostNine Abuse & Policy Enforcement Department
> Dedicated server is fine. This way if you crash it it's your own server not
> ours.
>
>
>
>
> Regards,
> Alex Jankuv
> Hostnine Support
>
> *********Important Links************
> Helpdesk: http://support.hostnine.com/
> Blog: http://www.hostnine.com/blog/
> Forums: http://forums.hostnine.com/
> **********************************
>
> ** Follow HostNine on Twitter at http://www.twitter.com/hostnine **
>
> Please look at the forums before submitting a ticket for your site being
> down. http://forums.hostnine.com/forumdisplay.php?f=11
> --------------------------------------------------------------------------
>
> To help improve our customer service, please take a short survey regarding
> this ticket by visiting this link: http://www.hostnine.com/survey/
>
>
> Ticket Details
> Ticket ID: HSC-149356
> Department: Abuse
> Priority: Normal
> Status: On Hold
>
Alex J.
Posted On: 01 Oct 2009 10:27 AM
We won't move all of these account's no.
This account has already caused us more money then it's worth.
Regards,
Alex Jankuv
Hostnine Support
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